Shipping & Returns Policy
Ortiz Performance Shipping Policy
• We want to get things to you as quickly as humanly possible
• To keep things simple, we offer Free Shipping in the continental United States. However, if you indicate a desire for expedited shipping, we will contact you with the pricing information and collect payment from you before shipping.
• Our primary shipping service is United States Postal Service. This service typically takes take 2-7 business days from coast-to-coast (most of our products ship from West Chester, PA).
Refunds and Returns:
The sale of any Ortiz Performance tuning product or service is final at the moment of checkout. Ortiz Performance will adhere to an “all sales are final” policy unless there are circumstances that, in the sole and absolute discretion of Ortiz Performance, make a return or refund appropriate.
Delivery Time is dependent on 2 factors:
1. "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" time frame, but please do not count on that.
2. The method of delivery – US Postal Service
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Cost for Expedited or International Shipping
Should you indicate Expedited shipping, your shipping cost will be what we are charged by whichever shipping company is used to deliver your package. If you are shipping internationally, we charge a flat shipping rate of $35 on our website. If your location requires significantly more shipping, we will inform you before shipping.